Delivery and Return Policy

Delivery and Return Policy

Edited: 05/07/2024

 

Welcome to KASELVET!

 

Your destination for the highest quality products! We are dedicated to ensuring that our products reach you in excellent condition and in the shortest possible time. Here at KASELVET, we strive to provide an easy and pleasant online shopping experience for all our customers.

 

 

Delivery Policy

 

  1. Delivery Process

    After you place your order on our website, we will keep you updated on your order status via email. All orders are processed within 12-24 hours and shipped within 1-3 business days of placing the order.

  2. Delivery Fees

    KASELVET offers free delivery for orders that include packaged honey products. For orders that do not meet this condition, a fixed delivery fee of 25 RON applies, which will be displayed at checkout.

  3. Delivery Time

    The estimated delivery time is between 2 and 5 business days, depending on your location. Orders placed before 2:00 PM will be processed on the same day, and those placed after this time will be processed on the next business day. During peak periods, such as holidays or promotional campaigns, delivery times may be slightly extended. We will inform you by email or phone in case of any delays.

  4. Delivery Methods

    To ensure fast and safe delivery of our products, we collaborate with the courier company Cargus. This allows us to guarantee that products reach you in the best conditions. If you have special preferences or personalized delivery requirements, please contact us. Our team will be happy to explore available options and help you find the most suitable solution for you.

  5. Delivery Areas

    KASELVET delivers throughout Romania. If you live in a remote or difficult-to-access area, please contact us before placing your order to check the availability of delivery to your area.

 

 

Return Policy

 

We want every customer to be completely satisfied with their purchase from KASELVET. If, for any reason, you wish to return a product, please follow our return procedures described below:

  • Return Period: You have the right to return any product within 10 calendar days from the date of receipt, without needing to state a reason.
  • Return Conditions: Products must be returned in their original packaging, with all accessories and accompanying documents, without signs of use or damage. We reserve the right to refuse the return of products that do not meet these conditions.
  • Return Procedure: Contact us at the email address centrulcomercial@gmail.com or by phone at +40 770 642 951 to request a return. You will receive an email with detailed instructions on how to ship the product back to us. Package the product properly to avoid damage during transit and send it to our work point: DN17C 344, Dumitra.
  • Return Costs: Shipping costs for returned products will be borne by the customer, except in cases where the return is due to an error on our part (e.g., the product delivered is different from the one ordered or is defective).
  • Refund: Once the returned product arrives at our work point and is verified, we will process the refund within 7 business days. The refund will be made using the same payment method used for the purchase. For card payments, the time it takes for the amount to appear in your account may vary depending on the issuing bank's policy.

 

 

Contact

 

If you have any questions or concerns regarding this Delivery Policy, please contact us:

Questions or concerns? Check our [FAQ] page or contact us directly. Our customer service team is available to help you with anything you need and to provide you with the necessary information.

Thank you for choosing KASELVET for your high-quality product needs!